Frequently-Asked Questions
Prescription Eyewear
Am I eligible to buy prescription eye glasses online?
You must fulfil the following criteria:
Be 16 years old and above, without any eye disease or medical conditions that can impact your vision.
Purchase eye glasses are for single-vision use only, with myopia below 600 degrees and astigmatism below 200 degrees.
Provide a valid prescription at the point of purchase.
What is a valid prescription for eyeglasses?
A valid prescription must fulfil the following requirements:
Your details such as Full Name, the last 3 digits of your NRIC number etc.
Date of issue is still within 12 months at the point of purchase, e.g. Purchase of lenses on 1 Jan 2021, your prescription’s date of issue cannot be earlier than 1 Jan 2020.
Note: Prescriptions with incomplete details or have expired will not be accepted. We will contact you directly to arrange for an eye check onsite at one of our stores.
Why do I need a valid prescription to buy eye glasses?
This is to ensure that your eyes have been examined and your prescription is updated to its current vision status. This is also required under regulation by OOB (Optometrists & Opticians Board) in Singapore.
What if I do not have a valid prescription?
Not to worry. With every purchase of eyewear with us online/onsite, you can schedule an eye check at any Pearl’s VisionCare stores. This comprehensive eye check (worth SGD35.00 per consultation) is by appointment only and will take about 10 - 15 minutes. You may book an appointment here.
Or, you may also request a written prescription (fees may apply) from your optometrist/optician according to the regulations outlined by the OOB (Optometrists & Opticians Board) in Singapore.
Product
Why are contact lenses for not sale on your online store?
We comply to the strict regulations recommended by the OOB (Optometrists & Opticians Board) in Singapore regarding online sale of contact lenses. To safeguard your wellbeing, we encourage you to visit us in-store for an eye check for the purchase of contact lenses.
However, you may purchase lens solutions and eyedrops from our online store here.
What type of prescription lenses are available?
All of our prescription lenses offered online are from the established brand, Essilor.
Prescription Lenses = Crizal Sapphire UV 1.6 index
Prescription Lenses with Blue Light Filter = Crizal Sapphire Blue UV 1.6 index
Transitions Prescription Lenses = Crizal Sapphire UV with Transitions Signature Gen 8
If you prefer other brands/types of prescription lenses, please visit any of our stores to find out more.
Delivery and Self-Collection
When can I expect my order to be delivered?
Here are the estimated delivery time-frames within Singapore for our products:
Non-prescription eye glasses, sunglasses and other non-prescription products: within 3 - 5 working days
Clear prescription eye glasses: within 5 - 7 working days, subject to availability
Prescription eye glasses with transition lenses: within 3 - 7 working days, subject to availability
Note: If you have ordered multiple products, your expected delivery time-frame will be based on the item which requires the longer processing time.
Can I opt for next-day delivery?
Yes, but this is only applicable to non-prescription products, sunglasses and accessories. Next-day delivery charges will apply. Please select the appropriate option.
What is the difference between the delivery options?
The 'regular delivery’ option follows the time-frame stated above while the ‘express delivery’ option reduces the the delivery time-frame by 2 - 3 working days.
The ‘Next day’ delivery option is only available for non-prescription products, sunglasses and accessories.
What can I do if I need my prescription eye glasses urgently?
You can call us directly at your preferred store outlet and our eye care professionals will advise you accordingly. Self-collection may be possible, subject to stock availability.
Payment Mode
What payment mode can I use when buying Pearl’s products online?
You can pay credit card (Mastercard or Visa).
Can I pay on-site if I collect my own eyewear?
For all online transactions, payment must be made first. If you intend to buy eye wear frames and then visit us to get your prescription lenses made, please make an appointment with us after you have completed your online purchase.
Any additional charges can then be paid onsite at our store. We accept cash, NETS and all major credit cards at our physical stores.
Order Rejections and Refunds
Why was my prescription eyewear order rejected?
We reserve the right to reject your order if it is found that your eye condition and/or prescription is not valid for buying prescription eye glasses online (in accordance with regulations in Singapore).
Not to worry, in this case we will contact you directly to make alternative arrangements.
Can I return or refund my order?
For hygiene purposes and due to Covid-19 safety precautions, we will not accept any returns.
Prescription eyewear are also strictly non-refundable as they are customised products.
After-Care & Servicing
My new glasses just arrived but the prescription does not feel right. What can I do?
It is common to require a few days to fully adapt to a new pair of prescription glasses.
If not, it is possible that your new glasses may positioned optimally on your nose bridge. You may visit any of our stores to get your frame adjusted.
Can I adjust my own glasses?
We strongly recommend that you do not make any adjustments on your own. Visit any of our stores and let us help you.